By submitting your order and approving these terms & conditions, the customer enters a binding agreement.
1.1 When the customer orders items via the webshop they make an offer to conclude a purchase agreement.
1.2 We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order.
1.3 Maha Amsterdam reserves the right to adjust or alter the price of our products at our discretion at any given time. The same applies for our right to mention the correct price for an item that was incorrectly stated on the webshop at the time of ordering.
1.4 In the case we are unable to deliver the customer is contacted and will be given the opportunity to cancel the order, this in accordance with the terms in the confirmation of order. In the case of an advanced payment your money will be refunded within 30 days. When the product is available for later delivery a new delivery date will be offered. However if is not desirable you will also have the option to cancel the order.
2.1 The payment types we offer:
Creditcard (VISA & Mastercard)
Dutch Bank account (iDeal)
2.2 As soon as your order is submitted to our webshop, you will receive a notification e-mail with the details and any optional payment options.
2.3 For any question about your order, feel free to contact us at: [email protected] We will reply you within 24 hours.
3.1 We will be using PostNL/Fedex/DPD as our shipping partner. Our rates can be found on the Shipping & Returns page. When we dispatch your order you’ll a receive a tracking code to follow your order process.
3.2 We will not refund International customs duties and sales taxes on your order for shipments outside the European Union (EU).
3.3 Undergarments and swimwear are not eligble for returns due to the nature of the product and for hygienic reasons.
4 Delivery status
4.1 As soon as your package(s) is at the sorting centre of our shipping partner you will receive a tracking code to follow your order process.
5 Product quality & defective products
5.1 Due to the color settings of your computer, the colors of the products shown in the pictures can differ from their actual colors. Maha Amsterdam cannot be held responsible for any such discrepancy. Feel free to return* the product or get in contact with our customer service by phone of e-mail. [email protected]
5.2 In case of a defective product, please get in touch with our customer service for further investigation. [email protected]
5.2 After receiving the product we will look if we approve the claim, when this is the case you will be informed and if available will be sent out a new product, otherwise you will receive a discountcode/refund.
6 Maha Amsterdam return & refund policy
6.1 All sales are final on final sale items, we do not do price matching or price adjustments.
After receiving your merchandise you have the right to open the package and check if everything is there, but the product must be returned unused. The refund or return must be requested and received back by us within 14 days after receiving your merchandise. The product shall be returned inside all original packaging, price labels etc. without having been tampered with.
Please note that, until the product reaches us, you are responsible for it. Also please return the package together with a dispatch/tracking number, so we will be able to trace it. The product must be complete with both the original sales receipt.
Maha Amsterdam is not responsible for return-shipping costs.For international orders we will refund full price minus shipping costs.
6.2 Return Policy Requirements
The refund or return must be requested and received back by us within 14 days (after receiving your merchandise/goods being signed for)
For a return always use the returnform that is enclosed with your package and send the product including the returnform back to us. When the returned merchandise doesn’t meet our requirements we reserve the right to refuse the return or exchange. All the original packaging to accompany the item-including belts, authenticity cards, shoe boxes and dust bags- must be returned in its original condition. We do not accept shoes that are returned without a box, marked soles, in a damaged box or with missing items (such as extra laces, hangtags, dustbags)
6.3 Unauthorised Returns
Unauthorised returns will be refused and will be automatically sent back to the customer.
Unclaimed packages will be treated as an unauthorized return.
6.4 Am I responsible for the return-shipping costs?
Yes, you will be charged for the return-shipping costs. We strongly recommend purchasing tracking and or delivery confirmation. This is because of the fact that you are responsible of the package when it gets lost or otherwise not received.
6.5 Is it possible to return or exchange my items at the brick-and-mortar store Maha in Amsterdam.
Yes, it is possible to return or exchange your online bought product at our store. It will there be handled the same way we would with a product that was returned via shipment.
Please note, before dropping your return off at our store, yet always still use a returnform.
6.6 We do not refund return shipping costs and customs tax/duties.
6.7 Always mark your return as RETURN and add the original invoice. We do not accept returns where we have to pay import tax/duties for.
6.8 If you refuse the package, return shipping will be for the cost of the customer.
7 How to make an Exchange / Exchange Policy
7.1 If you would like to exchange a product, use the returnform that is enclosed in you package. Fill in the form including the desired product for exchange. If the exchange is not available we will send you an email with other suggestions or to refund the amount. The maximum amount of days to exchange your product is 14 days after receiving it. All full price items are eligible for a one time exchange. The same term and conditions apply to exchanges as they do to returns. Note that extra shipping costs may apply to an exchange.
8 Discount Codes
8.1 Discount codes will be valid for a period of 3 months and can be used for a full or part payment of your order at Maha Amsterdam. Discount codes aren’t personal and the 3 month period starts from the moment the discount code is obtained or from the date an item has been returned. These discount codes aren’t exchangeable for cash.
* After you use the discount code to purchase something from the webshop it expires. The remaining amount will expire also, so we advise to use the total amount by shopping a little bit more.
9 Use of content / press
9.1 All the content found on the website and webshop of Maha Amsterdam including logos, photographs, and videos belong to Maha Amsterdam or parties we work with.
9.2 In the case you would like to use some of our content that is on our website, like photographs from the webshop, the blog or anything else, don’t hesitate to contact us.
10 Feedback & Inquiries
10.1 We are pleased to receive/answer any feedback/enquiries concerning Maha Amsterdam
11 Company information
11.1 The website maha-amsterdam.com and registered domain is owned by Maha Amsterdam. The company is registered at the chamber of commerce in Amsterdam/The Netherlands. Registration number: 59093773. VAT number: NL853314342B01.