You have the right to return/exchange your product within 14 days of receiving the goods.
If you wish to do so please follow these steps:
- Download the return form here and make sure that it is printed.
- Fill in the complete return form and add it to your parcel.
- Send the package back to us. The costs are on you, unless discussed other.
- The package has to be received by us within 14 days of receiving the goods.
- Once we have received the goods, you will receive an email.
- From this email on, if your return is approved, it can take up to 10 working days before receiving your refund.
- If for some reason your return is not approved by our team (item damaged, incomplete, passed the return deadline, ignoring the return steps, etc.), we will contact you.
- It's also possible to return the product in our brick and mortar store. (always add a complete filled in return form)
- Special releases can have different return policies, due to risk of fraud/reselling.
If this is the case, it's always stated on the product description.
- Return Adress: MAHA AMSTERDAM, Vijzelstraat 129, 1017HJ, Amsterdam, The Netherlands
- We do not refund return shipping costs and customs tax/duties.
- Always mark your return as RETURN and add the original invoice. We do not accept returns where we have to pay import tax/duties for.
- If you refuse the package, return shipping will be for the cost of the customer.
- Underwear and swimwear can NOT be exchanged or returned, due to hygienic reasons.
- You have the right to open the package and check the contents but the product must be returned unused. All original packaging, price labels, box etc shall be returned with the product without having been tampered with.