TERMS AND CONDITIONS

Please read through our terms and conditions carefully before making use of the Maha Amsterdam webshop. Our terms and conditions are intended to define the contractual relationship between Maha Amsterdam and the Customer, and includes the conditions that apply to any purchase made through the Maha Amsterdam webshop.

When submitting an order, the Customer declares to have read and agreed to our terms and conditions and enters a written, binding agreement.

1 ORDERS

1.1 When placing an order on the Maha webshop, the Customer offers, intends and agrees to conclude a purchase agreement.

1.2 Products are offered within the limits of available inventory. In case of a negative difference between the available inventory mentioned at the Customer's purchase and the physical available inventory, Maha Amsterdam reserves the right not to ship the product(s) to the Customer and cancel the order.

}1.3 In case Maha Amsterdam is unable to deliver an order, the Customer will be contacted and, in accordance with the terms mentioned in their order confirmation, given the opportunity to cancel the order in question. If the product is available for a later delivery date, Maha Amsterdam will offer the Customer a new delivery date. When the option of a new delivery date does not suit the Customer, they receive the option to cancel the order in question. In case of advanced payment, the Customer will receive a refund of their payment within 30 days.

1.4 Maha Amsterdam reserves the right to adjust the price of products at their discretion and at any given time. Maha Amsterdam does not do price matching or price adjustments after a purchase has been made. All sales are final. In case the price of an item was incorrectly stated on the Maha Amsterdam webshop during the purchasing process of the Customer Maha Amsterdam reserves the right to mention and charge the correct price for this item.

1.5 For any questions about orders, the Customer can contact Maha Amsterdam through service@maha-amsterdam.com. Maha Amsterdam will respond to the Customer's questions within 24 hours.

2 PAYMENT METHODS

2.1 Maha Amsterdam offers the following payment methods:
  • PayPal
  • Creditcard (VISA & Mastercard)
  • Dutch Debit Card (iDEAL)

2.2 As soon as the Customer has submitted an order to the Maha Amsterdam webshop, they will receive a notification email. This notification email states all details concerning the order, including the used payment option.

3 SHIPPING

3.1 Maha Amsterdam is shipping partners with PostNL, FedEx and DPD. The Customer can refer to the Shipping page on the Maha Amsterdam webshop for shipping costs and rates.

3.2 As soon as Maha Amsterdam dispatches the Customer's order, they will receive a tracking code that allows them to follow the delivery process of their order

3.3 Shipping costs on the Maha Amsterdam webshop do not include international customs duties and sales taxes. In case of an International return, Maha Amsterdam is not responsible for the payment of these customs duties and sales taxes on the Customer's return shipment.

3.4 Undergarments and swimwear are not eligible for returns due to the nature of the product and hygienic reasons.

4 DELIVERY STATUS

4.1 As soon as the Customer's package arrives at the sorting centre of Maha Amsterdam's assigned shipping partner, the Customer will receive a tracking code that allows them to follow the delivery process of their order.

5 PRODUCT QUALITY & DEFECTIVE PRODUCTS

5.1 The Customer acknowledges that the actual appearance of products may differ slightly from the photographs presented on the Maha Amsterdam webshop, particularly with regard to colour. The Customer acknowledges that Maha Amsterdam can not be held liable on this basis.

5.2 In case of a defective product, the Customer should contact our customer service for further investigation.

5.3 As soon as Maha Amsterdam receives the return of a defective product by the Customer, an investigation will start, after which Maha Amsterdam decides whether to approve or reject the claim. Once approved, Maha Amsterdam will inform the Customer and provide them with a discount code, a refund or a new product depending on availability.

6 RETURN & REFUND POLICY

6.1 In case the Customer wishes to return their purchased goods, all product(s) must be returned unused and in their original state, with all original tags and packaging intact and a completed return form and original receipt attached. The Customer acknowledges that all the original tags and packaging include belts, authenticity cards, shoe boxes and dust bags which must be returned in their original state together with the product.

6.2 In case returned products do not meet the requirements stated in 6.1 Maha Amsterdam reserves the right to refuse a refund or exchange request from the Customer. Maha Amsterdam does not provide refund or exchange for shoes, which are returned with marked soles, without a box, in a damaged box, or without accompanying items such as extra laces, hangtags and dustbags.

6.3 Maha Amsterdam must receive the Customer's request for a refund, together with the returned product(s), within 14 days after the Customer has received them.

6.4 The Customer acknowledges that they are responsible for the product(s) until arrival at Maha Amsterdam and is aware of Maha Amsterdam's strong recommendation to provide a Dispatch/Tracking Number to track the delivery status of the return in question. The Customer acknowledges that they are responsible in case of a lost or unreceived return package.

6.5 The Customer must add their original invoice and clearly mark the package as 'RETURN' to prevent the application of any import taxes and duties.

6.6 The Customer acknowledges that they are responsible for all shipping costs and customs duties/taxes, and that Maha Amsterdam does not refund any shipping costs and customs taxes/duties. In case the Customer refuses a package, the return shipping costs and customs taxes/duties become responsibility of the Customer.

6.7 The Customer acknowledges that Maha Amsterdam refuses any unauthorised returns and automatically sends these back to the Customer. Unclaimed packages are treated as unauthorized returns.

6.8 In case the Customer wishes to return or exchange their online bought product(s) at the store Maha Amsterdam will handle this return the same way as a return through shipment. Meaning the Customer should provide Maha Amsterdam with the undamaged product(s) accompanied by a completed return form.

7 EXCHANGE POLICY

7.1 When the Customer wishes to exchange a product, they should complete the return form and include their desired product for exchange. The Customer acknowledges that exchange requests are handled according to the same terms and conditions as returns.

7.2 The Customer acknowledges that they are responsible for all shipping costs and customs duties/taxes, and that Maha Amsterdam does not refund any shipping costs and customs taxes/duties. An exchange may lead to additional shipping costs and customs taxes/duties, which become responsibility of the Customer.

7.3 Maha Amsterdam must receive the Customer's request for an exchange and the originally purchased product(s) within 14 days after the Customer has received them.

7.4 If the desired product for exchange is not available, Maha Amsterdam will provide the Customer with other product suggestions or a refund.

7.5 The Customer acknowledges that all full-priced items are eligible for a one time exchange.

8 DISCOUNT CODES

8.1 Any discount codes provided by Maha Amsterdam are valid for a period of three months and can be applied either to the Customer's complete order or part of it. This three month period starts from the moment Maha Amsterdam shares the discount code in question.

8.2 Any discount codes provided by Maha Amsterdam are not personal to the Customer and are limited for single-use only. After the Customer has purchased a product through the Maha Amsterdam webshop with a discount code, it will expire together with any possible remaining amounts.

8.3 Any discount codes provided by Maha Amsterdam are not exchangeable for cash.

9 USE OF CONTENT / PRESS

9.1 All content found on the Maha Amsterdam webshop, including logos, photographs, and videos, belong to Maha Amsterdam or the parties that work with Maha Amsterdam.

9.2 If the Customer wishes to use any content presented on the Maha Amsterdam webshop, the Customer should contact Maha Amsterdam through service@maha-amsterdam.com.

10 FEEDBACK & INQUIRIES

10.1 Maha Amsterdam is pleased to receive and answer any feedback/enquiries concerning the company.

11 COMPANY INFORMATION & CONTACT

11.1 The website maha-amsterdam.com and registered domain are owned by Maha Amsterdam. The company is registered at the chamber of commerce in Amsterdam/The Netherlands. Registration number: 59093773. VAT number: NL853314342B01.

Email
service@maha-amsterdam.com
Phone
0031 20 3345097
Address
Vijzelstraat 129
1017 HJ Amsterdam
The Netherlands